Cancellation and Refund Policy
At Step Up Referrals, we are committed to providing high-quality services and a positive experience for all our customers. However, we understand that sometimes situations change, and you may need to cancel your services or subscriptions. Please read our cancellation policy carefully to understand your rights and obligations.
1. Subscription and Service Cancellations
- Monthly Subscriptions:
You may cancel your monthly subscription at any time. Cancellations must be made at least 48 hours before your next billing cycle to avoid being charged for the upcoming month. No partial refunds will be issued for cancellations made during the billing cycle. - Annual Subscriptions:
Annual subscriptions can be canceled at any time; however, no refunds will be issued for the unused portion of the subscription. You will retain access to the service for the remainder of the subscription period. - One-Time Purchases:
For one-time purchases of services or products, all sales are final. No cancellations or refunds will be offered after the purchase is completed.
2. Refund Policy
- No Refunds:
As a general policy, Step Up Referrals does not offer refunds for any of our services, subscriptions, or products. By purchasing our services, you agree to this no-refund policy. - Exceptional Circumstances:
In rare cases, we may offer refunds or credits at our sole discretion due to extenuating circumstances. If you believe you qualify for an exception, please contact our customer service team at support@stepupreferrals.com with a detailed explanation of your situation. We will review your request and respond within 5 business days.
3. Changes to Services
- Modifications or Updates:
We reserve the right to modify, update, or discontinue any aspect of our services at any time without notice. If such changes occur, you will still be bound by the terms of this cancellation and refund policy.
4. How to Cancel
- For Subscription-Based Services:
To cancel your subscription, log in to your account and follow the cancellation steps in your account settings. Alternatively, you can contact our support team at support@stepupreferrals.com to request a cancellation. - For One-Time Services:
If you need to cancel an order before it has been fulfilled, please contact us immediately at support@stepupreferrals.com. We will do our best to accommodate your request, but no guarantees can be made.
5. Contact Information
If you have any questions regarding our cancellation and refund policy, please don’t hesitate to reach out. Our team is here to help and will respond to all inquiries within 2 business days.
- Email: support@stepupreferrals.com
- Phone: +1 (701) 204-8160